Customer Service Control Survey

Name of employee evaluated

Department/Section of employee

Date of interaction

How would you rate the staff's ability to solve your problem effectively?

How do you evaluate the staff's ability to communicate clearly and professionally with you?

How well did the staff handle your complaints or grievances?

Do you consider that the staff is well trained to meet your service expectations?

How adequate do you feel your staff's access to the necessary tools and resources to provide you with good service?

How satisfied are you with the recognition and rewards staff receive for their performance?

Do you think the staff is motivated to continuously improve the quality of the service they provide?

What aspects do you think could be improved to optimize the customer service you receive in our company?

Do you have any additional suggestions or comments on how we can better support our customer service team?